Description
As a full time, nonexempt CPS Solutions LLC Lead Receptionist with our Rehab team at Wilson Health, you are responsible for providing exceptional customer service to patients, assisting with front-office operations, and supporting the overall efficiency of the Rehabilitation practice. The primary duties of this role include insurance authorizations, oversight of 6 receptionists' workload, staff schedule management, interacting with patients, coordinating appointments, handling administrative tasks including insurance authorizations, and ensuring a welcoming and organized environment. Schedule: This position is scheduled to work 40 hours per week, Monday-Friday, day shift, and overtime as needed. About the Facility: Wilson Health is a 44 bed, Healthcare Facilities Accreditation Program (HFAP) accredited, community hospital and health system which provides a variety of inpatient and outpatient services including Medical/Surgical Services, Cardiology, Orthopedics, Neurology, Oncology, Urology, Endocrinology, Women's Health, Pediatrics, Emergency Medicine, Sleep Center and more. CPS Solutions has partnered with the hospital to manage the day-to-day operations of this Rehabilitation Department. This position is an employee of CPS Solutions, LLC. About the Rehab: Hours of operation are Monday-Friday, 7:00am-6:30pm. Saturday and Sunday are on an on-call, as needed, basis. The Rehab department utilizes Meditech and Maestro software systems. Required Qualifications:
- High School Diploma or equivalent; additional education or training in healthcare administration is a plus.
- At least two years recent work experience in a medical clinic environment in a patient facing role.
- Familiarity with medical terminology and insurance authorization practices.
- Strong organizational skills and attention to detail.
- Effective interpersonal and communication skills.
- Ability to work in a fast-paced environment, problem solve and handle multiple tasks efficiently.
- Proficiency in using electronic health records (EHR) systems and Microsoft Office Suite.
- Ability to maintain confidentiality.
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