Description
About the Role:
Are you a tech-savvy problem solver who thrives on building strong client relationships? We're looking for a Senior Technical Account Manager to help clients get the most out of their Yardi software by guiding implementations, streamlining processes, and supporting ongoing success. You'll handle complex troubleshooting, offer strategic recommendations, and lead integrations that align with clients' operational goals. This role is all about collaboration, communication, and turning challenges into opportunities. If you enjoy digging into systems, making thoughtful improvements, and delivering real value—this could be your next great move!
What You'll Do:
- Lead complex software implementations and multi-product deployments tailored to each client's operational goals.
- Serve as a trusted advisor to clients by offering strategic guidance, best practices, and customized solutions that optimize Yardi product usage.
- Troubleshoot and resolve escalated application issues, drawing on deep product knowledge and cross-functional collaboration.
- Mentor and support team members while working closely with internal teams to ensure seamless client experiences and long-term success.
Who You Are:
- Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
- Five plus (5+) years of Yardi domain technical support or client service experience
- Proven ability to independently manage and resolve a variety of complex Yardi client issues
- Expert technical and product knowledge of one or more Yardi software products
- Expertise in the property management or relevant Yardi supported industry and industry best practices
- Advanced knowledge of accounting principles
- Technical fluency in all of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language
- Proven project and customer relationship management skills
- Demonstrated ability to positively influence clients, peers, and management
- Demonstrated ability to mentor, coach, and train other team members
- Independent, sound decision-making, critical thinking, and problem-solving skills
- Excellent written and oral communication skills
- Client-centered commitment and focus
- Excellent interpersonal skills
- Proven ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
- Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with all levels of employees and clients
- Proficiency in Microsoft 365 desktop applications
Ideal to Have:
- Technical expertise in mobility and mobile devices
- Fluency in social media
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
If you are looking for a rewarding career that combines technical prowess and outstanding customer service, this is the opportunity you've been waiting for. Join us and be part of a team that empowers clients worldwide with innovative solutions and exceptional service!
#TeamYardi. #YardiCareers #hiring
Annual Salary Range: $80,800 - $90,900
EOE/Race/Gender/Disability/Vets
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
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