Description
About the Role:
Ready to lead a high-impact team that's shaping the future of leadership and team development? We're looking for a dynamic Team Leader to guide a group of talented client success professionals, ensuring exceptional client delivery and continuous growth. In this role, you'll coach, mentor, and inspire your team while driving innovation, streamlining processes, and managing key client projects from start to finish. You'll also play a vital part in performance management, employee development, and implementing strategic initiatives. If you're passionate about people, performance, and making a real difference—this is your chance to lead with purpose.
What You'll Do:
- Oversee case management to ensure timely, high-quality resolution and exceptional client satisfaction.
- Set clear goals, track team performance, and provide coaching, mentoring, and skill development for team members.
- Build strong client relationships to identify evolving needs, gather feedback, and uncover opportunities for expanded support.
- Champion process improvements and collaborate cross-functionally to enhance both client and team outcomes.
Who You Are:
- Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry
- Four plus (4+) years of Yardi domain experience
- Two (2) years of leadership, supervisory and/or project management experience
- Proven experience positively influencing clients, peers and management
- Proven experience independently managing and resolving a variety of Yardi client issues
- Proven experience mentoring, coaching and training other team members
- Demonstrates an ability to nurture a cooperative, team-oriented environment.
- Technical fluency in all of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language
- Industry expertise in property management and accounting principles
- Proven independent sound decision making and problem-solving skills
- Proven excellent written and verbal communication skills
- Proven client-centered commitment and focus
- Proven strong ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
- Proven ability to manage projects with multiple touch points
- Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients
- In depth knowledge of property management industry and Yardi's competitors
- Ability to travel up to 50%
Ideal to Have:
- Thinks and acts strategically by visualizing new possibilities, challenging assumptions, and recommending the implementation of new ideas or strategies. Technical expertise in mobility and mobile devises
- Fluency in social media
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We've created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.
Discover the Yardi Difference:
Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.
Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
#YardiCareers #TeamYardi #hiring
Annual Salary Range: $80,800-$90,900
All submissions for open positions should be received through Yardi's applicant portal, accessed from Yardi's corporate website.
EOE/Race/Gender/Disability/Vets
*as
#LI-Hybrid
Apply on company website
Find Connections via Linkedin
