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Service Excellence Manager I
Valley Bank - Newark, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Service Excellence Mgr -Regnl
Valley Bank - Fort Lauderdale, FL
Responsibilities include, but are not limited to: At the direction of the Division Head, must have the ability to travel to various branch locations to provide coverage which will continue to ensure high levels of customer service within the branch network. Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. ...
Sr Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank establish guidelines regarding servicing and delivery of an excepitional customer experience in accordance with Valley's mission statement. Manage all customer inquiries while maintaing the higest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goin...
Sr. Programmer - Highland Capital
Valley Bank - Township of Washington, NJ
The Sr Programmer - HCC will be responsible for programming and maintenance of the SFFA program to include planning and control, system design and code generation. Will also be responsible for proper testing procedures and documentation. Responsibilities include but are not limited to: Responsible for maintenance, modifications and system enhancements for the SFFA syst...
Supervising Senior Auditor
Valley Bank - Morristown, NJ
Responsibilities include, but are not limited to: Organizes and effectively plans for assigned areas in the development of the audit scope, including those for assigned team members. Plans and executes effectively ensuring quality work and timely completion. Assist in the development of audit test steps. Collaborating with key stakeholders to provide value-ad...
Treasury Management Specialist
Valley Bank - St. Petersburg, FL
Responsibilities include, but are not limited to: Act as the day-to-day client contact for services relating to Treasury Products. Onboard and train commercial clients with the following Treasury products; Online banking with wires, Remote Deposit Capture, Bill Pay, and other products as assigned. Provide first level support to internal/external customer support for a...
Zelle Operations Specialist
Valley Bank - Clifton, NJ
Responsibilities include, but are not limited to: Work with Deposit Services, Digital Channels, Information Services, Accounting, Fraud, BSA/AML, Vendors and Clients to resolve any processing, reconcilement discrepancies, and REG E disputes. Reconcile Zelle General Ledger accounts, process adjustments, returns and recoveries. Utilize the Fiserv - Valley tools that sup...
