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Service Excellence Advisor
Valley Bank - Morristown, NJ
Responsibilities include, but are not limited to: Provide tier one support with bank managers, branch associates and customer care specialists with issues related to operations and systems. Troubleshoots systems issues for resolution. Utilize all major bank systems in a variety of areas, including mortgage and consumer lending, deposits, card services and treasury pro...
Digital Account Review Specialist
Valley Bank - Clifton, NJ
Responsibilities include but are not limited to: Assist customers over the phone with inquiries regarding their digital account applications related to application status, eligibility of account, required documentation and provide guidance on the process. Review and verify digital account applications for accuracy, completeness, and in line with departmental policies and proce...
Transformation Management Lead
Valley Bank - New York, NY
Responsibilities include but are not limited to: Provide thought leadership on business process excellence and continuous improvement. Document existing processes and workflows while considering interdependencies, procedures, and requirements. Optimize productivity by designing, implementing, and testing new procedures and process maps. Assemble reports to do...
Lead Auditor - IT
Valley Bank - Morristown, NJ
Responsibilities include, but are not limited to: Identifies areas of risk and recognizes whether the related controls are operating effectively. Lead audit assignments, conduct planning, fieldwork and reporting, review fieldwork performed by staff auditors. Communicate timely and effectively with both team members and management regarding audit observations.
PERSONAL BANKER
Valley Bank - Union City, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Union City, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Head of IT Service Operations
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Foster a collaborative and high-performance team environment by providing strategic direction and oversight of the NOC to ensure 24/7 monitoring and performance enhancements of the organization's network, infrastructure, applications, security, and continuous integrations to existing tools sets and processes. Evolve a monitoring...
Data Quality Analyst
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Work with data owners and IT teams to establish data quality standards and metrics. Work with business stakeholders to define data quality requirements and conduct data quality assessments. Develop and manage data quality controls to ensure the completeness, validity and consistency of data and identify trends and risk ...
Enterprise Project Manager - Morristown, NJ
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Cover all aspects of project management including planning, delivering to time and budget, managing the project team and stakeholder relationships. Leads in the preparation of project artifacts throughout the project lifecycle, from inception through execution and closure (e.g. business case, financial analysis, risk register, t...
PERSONAL BANKER
Valley Bank - Newark, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Caldwell, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Wayne, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Service Excellence Manager I- 18th Avenue
Valley Bank - Brooklyn, NY
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Personal Banker- 18th Avenue
Valley Bank - Brooklyn, NY
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Loan Closing Coordinator
Valley Bank - Fairfield, NJ
Responsibilities include, but are not limited to: Assist Lenders in procuring documentation and information essential to loan application processing and ongoing portfolio management. Review approval for accuracy, and coordinate revisions as necessary. Assist lenders with providing superior customer service to existing customers by resolving issues and providing accura...
