PAYMENT SERVICES COORDINATOR II Job Listing at Dollar General in Goodlettsville, TN (Job ID 2025-336812)

Description

Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Company Overview:

General Summary:

The Payment Services coordinator reconciles all non-cash payments accepted in our retail stores. These payment types include, but are not limited to electronic checks, credit card, debit card, EBT card, gift card, and coupons (paper and digital). The responsibilities include proper reconciliation between register information and funding and/or tender amounts received. The Payment Services Coordinator will follow up on any discrepancies and identify issues and/or areas for process improvements. Other department interaction will include financial reporting, cash audit, sales audit, customer relations, store systems, employee response center, treasury, loss prevention, and store operations.

Duties & Responsibilities:

• Administer the reconciliation of the company's electronic payments (includes, but not limited to: credit, debit, EBT, electronic checks, gift cards, coupons). Identify over/short and/or sales issues and communicate to proper areas. Suggest areas for process improvement.
• Prepare monthly reconciliations for assigned ledger accounts.
• Process credit/debit chargeback inquires and process them timely to avoid expense. Identify areas of opportunity and provide monthly reporting on expense items.
• Assist with customer escalations to ensure they are promptly resolved.
• Create and process journal entries and other assigned tasks.
• Assist with system testing and special projects as needed.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of cash and non-cash reconciliation processes. ReconNet experience a plus.
• Ability to understand and apply accounting concepts.
• Ability to understand and use Microsoft Office, including Outlook, Excel, Access, and Word.
• Strong decision making skills and problem solving skills with acute attention to detail.
• Analytical skills and technical skills to work in a variety of systems.
• Requires strong organizational skills and the ability to handle multiple tasks simultaneously.
• Requires strong written and verbal communication skills and high energy.
• Previous customer service experience.
• Ability to be a team player and is customer service driven.

Work Experience &/or Education:

• Associates or Bachelor's degree in business or extensive experience in a related field in lieu of a degree preferred.
• Two to four years of experience within a progressively increasing finance position.
• Experience in cash and non-cash reconciliation processes and ReconNET is helpful.