Customer Service Job Listing at Kelly Services in Rapid City, SD (Job ID 9434234)

Description

Contact Center Help Desk I

Job Summary:
We are seeking a flexible and reliable individual to join our team as a Contact Center Help Desk I. As a member of our communications center, you will play a crucial role in routing incoming calls, dispatching appropriate personnel, and ensuring accurate and timely communication. If you value trust, respect, compassion, community, and excellence, and have a passion for helping people, we would love to have you on our team.

Job Specifications:
- Job Type: Full-time
- Location:  Rapid City, SD
- Pay Rate: 16.00
- Shift: Flexible shift coverage (Day 7a-3p, Evening 3p-11p, Night 11p-7a)

Roles and Responsibilities:
- Screen all incoming calls and route them to their destination or take appropriate action to fulfill the caller's request
- Ensure accurate and timely communication, presenting the department in a positive manner
- Implement emergency procedures in drills and actual disaster or emergency situations
- Maintain knowledge of security procedures to ensure appropriate physical and system/network access
- Identify areas for improvement in existing security policies and procedures
- Utilize computer applications effectively on a daily basis and for special projects
- Demonstrate proficiency in departmental equipment, such as alarm panels and language line phones
- Coordinate courier services and ensure proper documentation of requests
- Maintain flexibility in work and break scheduling to optimize departmental support
- Respond to after-hours emergencies and provide support to maintain highly reliable IT systems
- Document processes and activities to support IT system reliability
- Perform any other duties as assigned

Qualifications & Skills:
- High school diploma or equivalent
- Excellent communication skills, both verbal and written
- Strong critical thinking and problem-solving abilities
- Compassionate and empathetic approach to customer service
- Ability to work effectively in a fast-paced and high-pressure environment
- Proficiency in computer applications and technology
- Ability to understand and follow emergency procedures
- Strong attention to detail and organizational skills
- Flexibility in working different shifts as required

Opportunities:
- Gain valuable experience in a dynamic and fast-paced communications center
- Develop and enhance critical thinking and problem-solving skills
- Collaborate with a diverse team of professionals
- Contribute to the safety and well-being of our community
- Opportunity for growth and advancement within the organization

#CB  #PN1

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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