Site IT Administrator- Hybrid in Plovdiv Job Listing at ResultsCX in Plovdiv, Plovdiv Province (Job ID BG00463)

Description

Description

The Site IT Administrator supports end-users and infrastructure in the assigned call center, works with Corporate Support team on escalation and resolution of outages, and collaborates with Corporate IT groups involved in IT Projects.

We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!

• Provides IT desktop support to Call Center employees and Agents.
• Proactively seeks out potential IT problems/unreported issues, and reports to Corporate IT.
• Promptly escalates high level outages to corporate Support, and assists with resolution.
• Performs coordinated tasks associated with Corporate IT projects affecting site.
• Attends meetings with Corporate IT and conference calls with remote IT personnel.
• Maintains IT documentation of processes and applications.
• Assists corporate IT with enforcement of IT policies and security auditing.
• Handles local technology administration, including working with local vendors, contactors, and service providers.
• Performs all functions as defined in the Call Center IT Roles and Responsibilities documentation.
• Provides conditions for high-quality information services, answering queries, providing information, ensuring smooth running of IT applications
• Responsible for the organization of timely technical, systematic and applied services to employees using computer equipment;
• Responsible for organizing daily system support for the servers;
• Ensures the implementation of security procedures and regulations;
• Keep business information confidential;
• Answering inquiries, providing information, providing trouble-free work for employees using computer;
• Install security patches, service packs, antivirus programs and antivirus definitions;
• To install, configure and maintain workstations with an operating system, as well as client company software where necessary;
• To install local, network printers and other peripheral devices;
• Administer and control users' access to the database; manages and monitors the addition of new users to the networks; provides and maintains network protection against unauthorized access attempts;
• Configure, setup and maintain office applications, workspace localization software, anti-virus packages and more;
• Implement, through the use of the system administration tools, the provision of a security policy and prevention of attacks against the company's information system;
• Ensures the correct, efficient and safe use of computer equipment and installed software by users;
• To provide technical support for the available hardware and make proposals for periodic technological updates;
• Participates in working groups for studies and analyzes of the productivity and efficiency of the information infrastructure, new technological products and preparation of projects for expansion and improvement of the information system of the company;
• To report to the IT Manager on any current problems with the available hardware and software; make proposals for the purchase of new upgrades of existing software products by performing their installation and maintenance;
• To provide training for employees in working with software products; assists them in problems with their work with the software

• 2 year degree in a technical field or equivalent experience.
• 2+ years additional experience in a dynamic IT systems administration/helpdesk environment, or providing hands-on support to 100+ end users.
• In-depth knowledge of Windows operating systems and experience with a wide variety of software applications.
• Experience installing/troubleshooting PC/server hardware components.
• Basic understanding of LAN/WAN networking, TCP/IP, and VoIP technologies.
• Broad experience with Imaging of Windows PC using a variety of tools
• Ability to hear and understand customer inquiries and oral instructions from supervisors in person, in writing, and over the telephone.
• Ability to read and create paper and electronic documents such as technical diagrams, flowcharts, presentations, etc.
• Ability to read, write, and verbally communicate in English at a proficient level.
• Excellent motivation, dependability, accountability, and punctuality.
• Schedule flexibility to work overtime and on-call.
• Excellent knowledge of Windows networking and operating systems, Windows Server and Microsoft Office suite, Linux, office applications, Networking: TPC / IP based networks, Application Server.
• Knowledge of endpoint protection solutions
• Knowledge of Intune and Entra ID
• Is responsible for their own results from the accurate and quality fulfilment of the tasks approved by the present job description.
• Responsible for the received official information.
• Responsible for the computer equipment assigned to him.
• Responsible for compliance with the Code of Ethics and internal rules approved by the company.
• Responsible for administrative omissions and violations, which create preconditions for corruption, fraud and irregularities, obstructing work.
• Cover for On-Call shift rotation for evenings & weekends.
• Ability to prioritize and work on multiple tasks;
• Ability to plan, organize and control their own work;
• Ability to work under pressure associated with meeting deadlines;
• Ability to work effectively in a team, skills to maintain good interpersonal relationships;
• Ability to analyse information, synthesize it and present results;
• Ability to offer innovative solutions to problems within existing guidelines and procedures;

Physical Requirements:

Frequent:   Bending/stooping, reaching, lifting, carrying, repetitive motions, sitting, standing, walking.

Occasional:  Kneeling, pushing/pulling.

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.