Technical Product Support Representative – English/French - Mexico Remote Job Listing at ResultsCX in Mexico (Job ID MX02316)

Description

Description

Are you ready for a stable, fun, and challenging career as a Product Support Representative? At ResultsCX, we're committed to investing in you and your career growth. You can expect comprehensive training and the essential tools needed to excel in resolving technical issues while providing exceptional customer support. Our team members are the foundation of our success, and we've built a reputation for award-winning service to both customers and communities.

We expect greatness from ourselves—What's Your Greater? Come find it at ResultsCX!

• Engage with users in English and French through chat, phone, email, or case-tracking to identify and document technical issues
• Troubleshoot technical issues and implement solutions using guides, manuals, and other resources
• Diagnose, replicate, and resolve problems while adhering to Service Level Objectives
• Create and manage support cases, providing updates and resolutions as needed
• Generate reports on software defects and suggest feature enhancements to improve products

• Provide a world-class technical experience by resolving complex issues with speed and accuracy
• Collaborate with teams to improve product design and functionality
• Develop support documentation to assist both internal teams and clients

• Advanced English (spoken and written) and French
• A computer with Windows 10 or higher and at least 4 GB of RAM (Apple computers not accepted)
• Strong ability to write, interpret, and debug SQL queries on demand
• Familiarity with web services (SOAP/REST), XML, HTML, C#, .NET, and diagnostic tools like Wireshark and Fiddler
• Ability to work independently in a fast-paced, flexible work environment with a high-speed internet connection

Why join our ResultsCX team?

• Competitive Salary
• Employee Performance Incentives
• Paid training and career growth opportunities
• Healthcare benefits – Medical
• Work-from-home flexibility
• Fun and supportive team culture with frequent employee events, games, and celebrations

If you're looking for a career that offers growth, stability, and the opportunity to make an impact, don't wait! Apply today to secure your spot and start your journey with ResultsCX!

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.