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Manager, Quality Assurance
ResultsCX - Bengaluru, KA, India
Description The Quality Assurance Manager ensures that all client goals related to providing monitoring and feedback from transactions, reporting, and management of the Quality Team are met in all of Results' Quality Programs. The incumbent in this position is also responsible for ensuring that assigned Quality Teams from every account/client achieve their weekly go...
Manager, Operations
ResultsCX - Bengaluru, KA, India
Description Manager, Operations As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure quality service delivery to our clie...
Associate Director Operations
ResultsCX - Bengaluru, KA, India
Description Position Overview Lead daily site operations for U.S. healthcare programs (e.g., Inbound calls, Chats, Customer Support & escalations), ensuring delivery against client SLAs, quality standards, and HIPAA/security requirements. Own site financials including payroll margin, program cost management, and contribution to overall P&L targets. ...
Supervisor, Operations
ResultsCX - Bengaluru, KA, India
Description Supervisor, Operations We are looking for an experienced and dynamic Team Leader to manage and guide a team of healthcare contact center executives in our Member/Provider Services division. The ideal candidate will have strong leadership abilities, excellent communication skills, and a proven track record in managing pe...
Sr. Manager, Operations
ResultsCX - Bengaluru, KA, India
Description Sr. Manager, Operations Our Sr. Manager, Operations is responsible for the day-to-day operations of a multi-client site where FTE justifies, while achieving a high level of performance and profitability. Establishes priorities, standards and performance objectives. Selects trains and provides work guidance for floor Supervisors. Maintains cost/produc...
Quality Assurance Analyst
ResultsCX - Bengaluru, KA, India
Description We are looking for a detail-oriented and analytical Quality Analyst (QA) to join our healthcare contact center team in Bangalore. The QA will be responsible for monitoring and evaluating the performance of agents to ensure they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in healthc...
Trainer
ResultsCX - Bengaluru, KA, India
Description We are seeking an enthusiastic and skilled Trainer to join our healthcare contact center team in Bangalore. This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong understanding of healthcare voice processes. As a Trainer, you will be responsible for preparing and upskilling agents to deliver except...
WFM Analyst- (Verint Experience)
ResultsCX - Bengaluru, KA, India
Description WFM Analyst Our WFM Analyst provides optimal scheduling solutions to the ResultsCX organization in workforce management areas such as: optimal schedules, coaching/meeting training scheduling and proactive view into intraday staffing with recommendations to ensure both internal and client goals are met. The WFM RPA will support processes to maximize w...
Real Time Analyst- (Verint Experience)
ResultsCX - Bengaluru, KA, India
Description Real Time Analyst The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. The Real Time Analyst must take actions to ensure the enterprise achieves its clients and internal bill to pay goals. We expect greater of ourselves... What's Your Greater? Come find it a...
Treasury Analyst
ResultsCX - Remote, Remote, India
Description The Treasury Analyst will perform group-wide liquidity, banking operations and FX risk management across all entities, subsidiaries, and regions. This role involves hands-on experience in banking operations, KYC compliance, preparing treasury reports, bank and other reconciliations, inter-company fund transfers, interest computations etc. In this role yo...
Sr. Manager, Treasury
ResultsCX - Remote, Remote, India
Description The Treasury Manager will own group-wide liquidity, banking operations and FX risk management across all entities, subsidiaries, and regions. This role involves implementing global treasury strategies, ensuring compliance with regulations, and execute daily cash management. In this role you will: Global Cash and Liquidity Manageme...
Sr. Manager Training
ResultsCX - Bengaluru, KA, India
Description Sr. Manager Training The Senior Manager Training is accountable in driving overall Training Performance across all assigned accounts. This position owns the effectiveness, efficiency, consistency of ResultsCX's client training processes and initiatives within the Account Training span of control. Sr. Manager Training partners with Operations to...
Accounting Manager - Payroll
ResultsCX - KA, India
Description We are seeking a highly analytical Payroll Accounting Manager to Prepare and draft journal entries to record payroll across six global jurisdictions. The ideal candidate will have expertise in multi-country payroll accounting and complex cost allocations, acting as the final quality control point before month-end close and the primary liaison ...
Sr. Manager, Accounting
ResultsCX - KA, India
Description Sr. Manager, Accounting We are seeking a highly analytical Sr . Payroll Accounting Manager to oversee our global payroll accounting operations. In this role, you will be responsible for reviewing and approving all payroll-related journal entries, accruals, and reconciliations across multiple international entities. Th...
Sr. Accounts Receivable Analyst
ResultsCX - Remote, Remote, India
Description Position Overview We are seeking a detail-oriented Senior Accounts Receivable Analyst to support the Billing function within a global customer experience and digital services organization. This role is responsible for ensuring accurate and timely invoicing, validating and booking revenue through accruals, and actively managing unbilled revenue while ...
