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Sr Manager, Customer Experience & Assurance
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Lead Quality Assurance strategy, execution, and calibration to ensure consistent, compliant, high quality customer interactions across all channels. Oversee escalations, complaints, special servicing, and social media care, ensuring timely, accurate, and risk aware resolution. Analyze quality, complaint, NPS, and Voice ...
Loan Servicing Specialist - Consumer Lending
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Setup and maintain ACH payments. Process installment loan payoffs. Process returned checks on loan payments. Process monetary adjustments to loan records. Maintain general ledger reconciliations for various cost centers. Verify signatures on advance checks for home equity and cash value credit...
Dept Manager, Wire Transfer & Inv
Valley Bank - Clifton, NJ
Responsibilities include but are not limited to: Manage the wire transfer and investigations teams, including hiring, training, coaching, and performance evaluation. Ensure that all wire transfer requests are verified, authorized, and executed in a timely and secure manner. Monitor and analyze wire transfer volumes, trends, and issues, and implement process improvemen...
Client Service Specialist
Valley Bank - New York, NY
Responsibilities include but are not limited to: Manage the client journey to ensure exceptional services are provided with quick and accurate turnaround times. This would include engaging assigned team on client onboardings for deposit account and treasury services as well escalating research requests. Identify customer needs and take proactive steps to maintain positive expe...
Arranger, Loan Syndications
Valley Bank - New York, NY
Responsibilities include but not limited to: Support the Manager, Syndication Loans in every aspect of the business while taking a significant role in selling down individual loans and affiliated group exposures that exceed the credit hold parameters as mandated by Credit Risk Management. Lead the management of contacts and help grow strategic relationships with financial inst...
Retail Seasonal Associate
Valley Bank - Cranford, NJ
Responsibilities include, but are not limited to: Ability to perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently. Services customers by processing deposits and withdrawals such as loan payments, holiday club payments and savings. Sells money orders and cashiers' checks. Performs duties...
PERSONAL BANKER
Valley Bank - Passaic, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Edison, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Head of Client Lifecycle Management
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Lead both strategic leadership and hands on execution in the Commercial Services organization by partnering across sales, operations, product, technology, risk, and frontline teams to remove friction, strengthen service delivery and ensure the organization consistently meets or exceeds client expectations. Drive the execution o...
Sr Specialist Capital Mkts Operations
Valley Bank - New York, NY
Responsibilities include but are not limited to: Provide specialized operational guidance to team members and ensure effective booking, confirmation, settlement and reconciliation of SWAP/FX and related derivative products, including participation on collateral calls with inter-bank dealers. Oversee daily transactions, including FX/Swap reporting, trade feeds to internal and e...
Sr Consumer Banking Business Analyst
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Analyze trends, patterns, and performance drivers across consumer banking products, channels, and customer segments using reports and dashboards. Translate data and analytical findings into clear, concise insights and narratives that inform senior leadership decision-making. Develop high-quality executive presentations,...
PERSONAL BANKER
Valley Bank - Bound Brook, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Keyport, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Head of Consumer Banking Products
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Define and execute product strategy for the Consumer products. Identify market trends and customer insights to guide product innovation. Oversee product lifecycle management, including launches, enhancements and retirements. Develop pricing strategies for deposit and lending products to optimize margin and grow...
Imaging Specialist
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Receive and review loan documentation for borrowers, guarantors, and related parties for completeness. Add exceptions and ticklers as needed; monitor and resolve outstanding documentation issues. Scan, index, and accurately image loan, credit, and report-related documents into the imaging system. Verify digital...
