Operations Officer Job Listing at City National Bank in Los Angeles, CA (Job ID 10904)

Description

OPERATIONS OFFICER WHAT IS THE OPPORTUNITY? Responsible for assisting the Operations Manager and Operation Shift Lead by assisting mailroom colleagues with daily tasks and monitoring the department workflow to ensure daily tasks are complete. Assist with cross training within mailrooms and monitoring the performance expectation, and ensuring the operational integrity of assigned function and adherence to Bank policies and procedures. WHAT WILL YOU DO?

• Maintains safe and clean work environment by educating and directing personnel on the use of equipment, and resources; maintaining compliance with established policies and procedures.
• Maintain workflow by monitoring steps of the process and maintain quality service by establishing and maintaining standards.
• Ensure company vehicles are inspected and maintained according to bank policy.
• Ensure colleagues are informed, by conducting frequent staff meetings.
• Ensure daily record keeping, attendance, and shifts turnover reports are complete and filed according to the department procedure.
• Provide input to management on staffing, work schedules and improvements, as business needs change, and schedule colleague's vacations, so there's no critical impact to Service level Standards.
• Collaborate with Internal clients, vendors, and maintain updated knowledge of US Postal Service, FedEx, and UPS regulations.
• Maintain adequate department supplies and ensure mail equipment maintenance is maintained, to prevent downtime and interruption of mail services
• Fulfill FastTrack and ASAP request for Mail Services, and communicate to departments and the other Mail Centers on status updates.

WHAT DO YOU NEED TO SUCCEED? Required Qualifications*

• Bachelor's Degree or equivalent
• At least three years supervisory experience

Additional Qualifications

• Experience with Microsoft
• Knowledge of Postal Regulation
• Ability to operate a motor vehicle
• Ability to communicate with bank personnel and good writing skills
• Ability to function independently and make deadlines and quality standard

WHAT'S IN IT FOR YOU? Compensation Starting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.
ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled. #CA-DH

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